1. Introduction

Welcome to DoorstepEase ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services.

2. Information We Collect

Personal Information:

• Name, email address, phone number
• Location data for service matching
• Profile information (for service providers)
• Service preferences and history
• Payment information (processed securely via third-party providers)

Technical Information:

• Device information (type, operating system)
• IP address and browser type
• App usage data and crash reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To match users with appropriate service providers
• To process payments and send receipts
• To communicate with you about services, updates, and offers
• To ensure safety and security of our platform
• To improve and optimize our apps and services
• To comply with legal obligations

4. Information Sharing

We may share your information in the following situations:

• With Service Providers: Necessary information to facilitate service delivery
• With Payment Processors: To complete transactions
• For Legal Reasons: When required by law or to protect rights
• Business Transfers: In connection with merger or acquisition
• With Your Consent: For any other purpose with your permission

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent

8. Third-Party Services

Our apps may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

1. Acceptance of Terms

By accessing and using the DoorstepEase mobile applications, website, and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Service Description

DoorstepEase is a platform that connects users seeking home services with verified service providers. We act as an intermediary and do not provide services directly. We are not responsible for the quality, safety, or legality of services provided by third-party providers.

3. User Registration

To use our services, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Use the services only for lawful purposes

4. Service Provider Terms

Service providers must:

• Provide accurate qualification and experience details
• Maintain necessary licenses and certifications
• Carry appropriate insurance where required
• Provide services with reasonable skill and care
• Comply with all applicable laws and regulations
• Accept our commission structure and payment terms

5. Booking and Cancellation

For Users:

• Bookings are confirmed upon payment authorization
• Cancellations made 2 hours before service time are free
• Late cancellations may incur charges
• No-shows will be charged as per the cancellation policy

For Providers:

• Providers must accept or reject bookings within 30 minutes
• Multiple cancellations may affect provider rating
• Emergency cancellations must be communicated immediately

6. Payments and Refunds

Payment Terms:

• All payments are processed through secure third-party gateways
• Users pay for services upon completion
• Providers receive payments weekly (every Monday)
• Our commission is 15-20% of the service value

Refund Policy:

• Refunds are processed for unsatisfactory services
• Refund requests must be made within 24 hours of service completion
• Refunds are processed within 5-7 business days
• Service warranty claims are handled case-by-case

7. Service Quality and Disputes

We provide a rating and review system to maintain service quality. In case of disputes:

• Contact our customer support within 24 hours
• Provide evidence (photos, videos, documents)
• We will mediate and attempt to resolve the issue
• Our decision in disputes is final and binding

8. Limitation of Liability

DoorstepEase shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Actions or omissions of service providers
• Service interruptions or technical issues
• User-provider disputes or conflicts

9. Intellectual Property

All content, logos, trademarks, and software associated with DoorstepEase are our property or licensed to us. You may not use, copy, modify, or distribute any content without our express written permission.

10. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes through the app or email. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Contact Information